NetSuite FAQs

General

How much does NetSuite cost?Licence costs vary depending on business size, number of users, industry sector, countries and other factors. Entry level costs are around £5,000 per annum for licences and £25,000 for implementation. Contact us for an instant online quote

What is included in the NetSuite price? All software hosting, upgrades and maintenance costs are included in the annual licence cost.
How many customers do both NetSuite and BlueBridge One have?NetSuite has 20,000+ customers globally across more than 200 countries and dependent territories. BlueBridge One services 450 NetSuite customers globally.
Is there a limit on the number of NetSuite users I can have?There is no effective limit to the number of users NetSuite can support ranging from one to into the thousands.
Is NetSuite a multi-tenanted Cloud-based service?Yes. NetSuite operates a Multi-tenanted Cloud-based subscription service.
What is the length of a NetSuite contract?An initial NetSuite contract can range from 1-5 years depending on the customers requirements.
What are the benefits of a multi-year contract?With a multi-year contract you are able to lock in the annual licence costs as well as the costs of any additions for upto 8 years.
Who will provide my Support? As a BlueBridge One customer you receive free support throughout your contract. Our team of certified consultants are available over telephone and email. Our Customer Success team will guide you through live as a NetSuite customer. Additional paid for premium support options are availble from NetSuite.For more details of you various support options please see our Support pages.
If I should cancel my contract with NetSuite how can I access my data?Customers can export their data to a Comma Seperated Value (CSV) file via their NetSuite application. NetSuite also provides a direct connection to the database (ODBC) allowing you to export data to external reporting tools.
Does NetSuite support multi-language?Yes, NetSuite currently supports 27 languages.
Does NetSuite support tax compliance across multiple countries?Yes, NetSuite currently supports tax and reporting compliance across 100+ countries. In addition NetSuite SuiteTax provides a scalable and flexible tax determination, calculation and reporting engine with a goal to support any tax rule, anywhere in the world.
Does NetSuite support different bank formats?Yes, NetSuite supports 90+ bank file formats out of the box.
What is NetSuite / what does it do?NetSuite is a real-time, unified global business management solution for businesses ranging from growing companies to multinational and multi-subsidiary operations.
Are there any financing options to purchase NetSuite?Yes, finance options are available through Oracle Finance - allowing you to spread the cost of the entire project including licences and professional services over multiple years.
What type of companies use NetSuite?NetSuite provides functionality out of the box to meet and adapt to a variety of industry requirements. Whether for global software companies with extraordinary revenue recognition needs, manufacturers or wholesale distributors with multi-site inventory and production, professional services organisations with disparate professional services resources and complex multi-currency client billing, or a retail business with multiple channels, NetSuite is the only cloud ERP system with the depth, breadth and flexibility of functionality to meet these needs.
What size of companies use NetSuite?From start-ups and mid-market businesses, to large multi-national enterprises, NetSuite empowers businesses, both private and public, to unlock growth potential.
Does Netsuite include HR?Yes. NetSuite SuitePeople HR offers functionality for organisations to manage their human resources and workforce management processes.
Is it easy to integrate with NetSuite?Yes, NetSuites SuiteTalk supports SOAP Webservices. You can also use RESTlets for integration and extract data from NetSuite using ODBC, JDBC, or ADO.NET.
Should I buy NetSuite direct or through a Partner?When you buy NetSuite through a partner, your license cost, discounts and terms are the same as if you purchased NetSuite directly. Benefits of working with a BlueBridge One are free support, industry sector best practices knowledge and trusted adviser assistance.
Are NetSuite Partners Certified?NetSuite partners are appointed based on capabilities to support NetSuite. Partners are required to achieve certification in specialist areas before they can market and sell NetSuite. In addition partners employees are individually certified by NetSuite.

Security

Where will my NetSuite data be stored?NetSuite Data is managed and stored across 8 Oracle NetSuite's data centres located across the US, EU and UK.
What encryption does NetSuite provide during data transmission?Transmission of user credentials, as well as all data in the resultant connection, are encrypted with industry standard protocol and encryption and provides encryption APIs. Application authentication is token based while end-user authentication is multi-factor.
Does NetSuite provide security to restrict viewing of reports and screens based on the User?NetSuite provides role and permission based security that allows administrators to control visibility, actions and/or data. There are approximately 20 default roles, each of which can be modified.
Does NetSuite support IP address access control?NetSuite enables you to implement IP address level security. With IP Address Rules you can restrict employee access to certain computers for logging into their NetSuite account. This insures that your most sensitive roles, e.g. controller, are only accessed on your premises and/or at the controller’s home.
How do NetSuite Users authenticate themselves?NetSuite support strict password authentication policies. For customers who desire a higher level of access control, NetSuite offers multi-factor authentication using text SMS, one-time passwords (OTP) and backup codes
Does NetSuite provide Audit Trail functionality?Yes. The Audit Trail lists all the accounting entries for each transaction. The Audit Trail lets you verify information, track changes and search for errors or suspicious activity in your financial accounts.
What privacy certifications does NetSuite support? NetSuite provides Service Feature Guidance documents that describe how the functionality is designed to assist customers with their EU GDPR requirements. NetSuite is EU US Privacy Shield compliant.

Ecommerce

Is NetSuite PCI compliant?es. NetSuite has successfully completed an assesssment based on the PCI Data Security Standard (PCI DSS).
Does NetSuite support 3DSecure authentication?Yes. 3DSecure authentication is supported

Service Level Agreement

What happens if my ISP goes down? As a back-up you can run NetSuite off any mobile 4G connection
Where can I find NetSuites' standard terms of services agreements?You can find NetSuites standard Agreements at www.netsuite.com/tos
What is NetSuites "Up-time Guarantee"?TNetsuite has a 99.5% Service Level Commitment. With a 99.96% achieved across more than the past 5 years.
What are NetSuites scheduled Maintenance windows?FScheduled Maintenance Windows are Monday - Saturday from 10pm to 3 am and last about 1 hour. No scheduled maintenance between first and last seven days of the month. No scheduled maintenance is performed during day time hours..

Operating Environment

Which Client based Operating Systems/Web browsers are supported by NetSuite?NetSuite supports Windows, Unix, Apple Mac and Linux for the Client Operating System. Most industry standard browsers are the supported.
What development tools/languages are used to develop the application?T The NetSuite application has been built in the J2EE framework. NetSuite use Java as the core programming language and utilize standard industry development tools.
Does Netsuite require high bandwidth per concurrent user?NetSuite by making use of latest state of the art browser caching technology is designed to be optimally configured for online access. Bandwidth requirements are very limited.
How is NetSuites database configuredNetSuite runs on high-performance database server hardware with multiple cores and maximum RAM configuration. NetSuite production database servers run exclusively on solid state storage ensuring the fastest possible database I/O performance available in the industry.
What Data-Centre audit controls are in place?NetSuite implements auditing controls appropriate for SOC 1 Type II, SOC 2 Type II, ISO 27001 and PCI compliance. NetSuite implements a comprehensive risk management process that has been modeled after the National Institute of Standards and Technology’s (NIST) special publication 800-30 and the ISO 27000 series of standards.
What data security certifications are undertaken?NetSuite issues reports upon the completion of periodic SOC 1 Type II and SOC 2 Type II audits and is certified for PCI DSS and ISO 27001:2013.
Does NetSuite network design support CDN?Yes. NetSuite utilises CDN to enhance network reliability and help protect against denial-of-service attacks.
What data security certifications are undertaken?NetSuite issues reports upon the completion of periodic SOC 1 Type II and SOC 2 Type II audits and is certified for PCI DSS and ISO 27001:2013.
Is NetSuite scalable if my business grows?NetSuite’s application runs on a three-tiered architecture supported by additional specialised services. All tiers are highly scalable and support multi-data centre deployment.